Last updated: 1 October 2026
This Privacy & Cookie Policy explains how Taplite collects and processes personal data when you visit store.taplite.com, create an account, contact us, upload artwork or place an order.
1. Who we are
Taplite is a trade name of:
Hartevelt Handelsonderneming B.V.
Koudenhorn 54A
2011 JD Haarlem
The Netherlands
Chamber of Commerce (KvK): 33260309
VAT ID: NL808888146B01
E-mail: info@taplite.com
Customer service: sales@taplite.com
Telephone: +31 (0)20 623 7899
Hartevelt Handelsonderneming B.V. is the data controller for the processing described in this Privacy & Cookie Policy.
2. Personal data we process
Depending on how you use our website and services, we may process the following categories of personal data:
Contact and identification information
Such as your name, company name, billing address, delivery address, e-mail address and telephone number.
Order and transaction information
Such as products ordered, quantities, prices, order history, invoices, delivery information, VAT information, transaction references and payment status.
Payment details may be processed directly by the payment service provider you select during checkout. The payment options and relevant providers available to you are shown during checkout.
Account information
If you create a customer account, we process the details necessary to create, secure and manage that account.
Communication
We process information you provide when you contact us by e-mail, telephone, website form or another communication channel.
Artwork and uploaded files
When ordering personalised products, you may provide logos, artwork, photographs, designs, PDFs, vector files or other files.
These files may contain personal data if you or another person includes personal information in the artwork or file.
Please avoid including personal information in uploaded artwork unless it is necessary for your order.
Website and technical information
When you visit our website, we may process technical information such as IP address, browser type, device information, date and time of access, pages visited and information generated through cookies and similar technologies.
The extent of this processing depends on your cookie preferences.
3. Why we process personal data
We process personal data for the following purposes.
Processing and fulfilling orders
We use your information to:
- process your order;
- produce personalised products;
- arrange payment;
- communicate about your order;
- arrange shipment and delivery;
- provide customer service; and
- handle returns, warranty requests and complaints.
Legal basis: performance of a contract or taking steps at your request before entering into a contract.
Administration and legal obligations
We process information required for our financial administration, invoicing, tax administration and other legal obligations.
Legal basis: compliance with a legal obligation.
Customer service and enquiries
When you contact us, we use the information you provide to answer your question and manage our relationship with you.
Legal basis: performance of a contract, taking pre-contractual steps and/or our legitimate interest in providing customer service and operating our business.
Security and prevention of misuse
We may process technical and account information in order to secure our website, prevent fraud, investigate misuse and protect our systems and business.
Legal basis: our legitimate interest in maintaining a secure and reliable online store.
Improving our website
We may use privacy-friendly or consent-based analytics to understand how our website is used and to improve its performance and usability.
The legal basis depends on the type of analytics used. Where consent is legally required, analytics will only be activated after you have given that consent.
Marketing
If you expressly subscribe to marketing communications, we may use your e-mail address to send relevant Taplite news, products or offers.
Where consent is required, the legal basis is your consent.
You can unsubscribe at any time using the unsubscribe option in the message or by contacting us.
4. Sharing personal data
We do not sell personal data.
We may share personal data where reasonably necessary with service providers that help us operate our business, such as:
- website hosting and IT service providers;
- payment service providers;
- delivery and logistics companies;
- accounting and administrative service providers;
- e-mail and communication providers;
- production or design partners where necessary to fulfil your order;
- analytics or advertising providers where you have given any legally required consent;
- professional advisers such as accountants, insurers or legal advisers; and
- government authorities or regulators where required by law.
We only share the information that is reasonably necessary for the relevant purpose.
Where service providers process personal data on our behalf, we require appropriate contractual and security safeguards.
5. International transfers
Some service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will ensure that an appropriate legal transfer mechanism is used where required, such as an adequacy decision, Standard Contractual Clauses or another safeguard recognised under applicable data protection law.
6. How long we keep personal data
We do not keep personal data longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required by law.
Our main retention periods are:
Financial and order administration
Information forming part of our legally required financial and tax administration is generally retained for at least 7 years or for any longer statutory period that applies.
Customer accounts
Account data is retained while the account remains active and may be deleted or anonymised after the account has been closed, unless certain information must be retained for legal, contractual or security purposes.
Enquiries and customer service
General correspondence is normally retained for up to 2 years after the enquiry has been completed, unless it relates to an order, dispute or other matter requiring a longer retention period.
Artwork and production files
Artwork and production files containing personal data are retained for as long as reasonably necessary to produce the order, deal with any complaint and, where relevant, support repeat orders.
Where such files are no longer reasonably required, personal data contained in them will be deleted or anonymised where practicable.
Artwork that does not contain personal data may be retained separately as production or design material.
Cookie data
Cookie retention periods depend on the individual cookie. Current information about cookies and their duration is available through the cookie preference tool on our website.
7. Your privacy rights
Subject to applicable law, you may have the right to:
- request access to your personal data;
- have incorrect or incomplete personal data corrected;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing based on legitimate interests;
- receive certain personal data in a portable format;
- withdraw consent at any time where processing is based on consent; and
- object to direct marketing at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, contact us at info@taplite.com.
We may ask for information necessary to verify your identity before dealing with a request.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
8. Automated decision-making
We do not use solely automated decision-making that produces legal effects or similarly significant effects for customers unless this is clearly explained separately before such processing takes place.
9. Security
We take appropriate organisational and technical measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
Access to personal data is restricted to persons and service providers that require it for legitimate business purposes.
No internet-based system can be guaranteed to be completely secure. If you suspect a security issue involving your personal data, please contact us as soon as possible.
Cookie Policy
10. What are cookies?
Cookies and similar technologies are small files or pieces of information that can be stored or accessed on your device when you visit a website.
They can be used to make a website function, remember preferences, measure use of the website or support advertising and other services.
11. Necessary cookies
We use cookies and similar technologies that are necessary for the operation and security of the webshop.
These can include functions such as:
- remembering products in your shopping cart;
- keeping you logged in;
- remembering website or privacy preferences;
- processing checkout sessions; and
- protecting the website against fraud and abuse.
Where the law does not require consent for these cookies, they may be placed automatically.
12. Analytics cookies
We may use analytics technologies to understand, for example, which pages are visited, how visitors navigate the webshop and whether errors occur.
Where analytics cookies have more than a minimal impact on privacy or otherwise require consent, they will only be activated after you have consented.
13. Marketing and tracking cookies
Marketing, advertising and cross-site tracking technologies are only used after you have given consent where such consent is required.
These technologies may be used to measure campaigns, personalise advertising or recognise visitors across websites.
Refusing these cookies does not prevent you from using the normal functions of the webshop.
14. Your cookie choices
When consent is required, you can choose between:
Accept all
Reject non-essential cookies
Preferences
Non-essential cookies that require consent will not be activated before you make a choice.
You can change or withdraw your consent at any time through the cookie preferences link available on our website.
Withdrawing consent does not affect processing that lawfully took place before the withdrawal.
15. Current cookie list
Because cookies and service providers can change when the website is updated, the current list of cookies, providers, purposes and retention periods is available through the cookie preference tool on store.taplite.com.
16. Third-party websites and services
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy information before providing personal data.
17. Changes to this policy
We may update this Privacy & Cookie Policy if our website, services, providers or legal obligations change.
The most recent version and update date will always be published on this page.
Material changes will apply from the date the updated policy is published and will not retrospectively change your contractual rights.
18. Contact
Questions about privacy or cookies can be sent to:
Hartevelt Handelsonderneming B.V. / Taplite
Koudenhorn 54A
2011 JD Haarlem
The Netherlands
E-mail: info@taplite.com
Telephone: +31 (0)20 623 7899