Last updated: 1 October 2026
This policy applies to purchases made through store.taplite.com.
Taplite is a trade name of Hartevelt Handelsonderneming B.V., located at Koudenhorn 54A, 2011 JD Haarlem, The Netherlands.
Chamber of Commerce (KvK): 33260309
VAT ID: NL808888146B01
E-mail: sales@taplite.com
Telephone: +31 (0)20 623 7899
1. Orders
Orders can be placed through store.taplite.com.
After placing an order, you will receive an order confirmation by e-mail. Please check the confirmation carefully and contact us as soon as possible if any information is incorrect.
If you wish to change an order before it has been shipped or entered into production, please contact us immediately at sales@taplite.com. We will do our best to accommodate your request, but changes cannot always be guaranteed.
2. Standard products – right of withdrawal for consumers
If you are a consumer and purchase a standard, non-personalised product online, you generally have the legal right to withdraw from the purchase without giving a reason.
The withdrawal period is 14 days from the day on which you, or a third party appointed by you other than the carrier, receives the product.
If one order is delivered in several separate shipments, the withdrawal period starts when the final product from that order has been received.
You must inform us of your decision to withdraw before the withdrawal period expires.
You can do this:
- through the withdrawal function on our website;
- by e-mail to sales@taplite.com; or
- by sending us the model withdrawal form included below.
Using the model form is not mandatory.
When you use the online withdrawal function, we will confirm receipt of your withdrawal electronically.
3. Personalised and custom-made products
The statutory right of withdrawal does not apply to products that are manufactured according to your individual specifications or are clearly personalised.
This includes, for example:
- tap lenses printed with your own logo, artwork or design;
- tap handles produced or printed specifically for your brand;
- products manufactured in a customer-specific shape, colour, dimension or configuration where the product cannot reasonably be resold as a standard product.
A standard product does not become a personalised product simply because you select a normal option offered in our webshop.
Where a product is custom-made or personalised, this will be indicated before you complete your purchase.
If production has not yet started, please contact us if you wish to cancel a personalised order. We may be able to stop the order, but this cannot be guaranteed.
Your statutory rights regarding defective, damaged or incorrectly supplied products remain unaffected.
4. Returning a standard product after withdrawal
After informing us that you are withdrawing from your purchase, you must return the product without undue delay and no later than 14 days after notifying us.
Returns should be sent to:
Taplite / Hartevelt Handelsonderneming B.V.
Koudenhorn 54A
2011 JD Haarlem
The Netherlands
Please include your order number or sufficient information for us to identify the order.
Unless we have agreed otherwise, you are responsible for the direct cost of returning a product following a normal withdrawal.
If the product is defective, damaged on delivery or incorrectly supplied by us, please contact us before returning it. In those situations, reasonable return costs will be borne by Taplite.
5. Condition of returned products
During the withdrawal period, you may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to what would normally be possible in a physical store.
You are responsible for any reduction in value caused by handling the product beyond what is reasonably necessary for this purpose.
Where reasonably possible, please return the product in its original packaging. The absence of the original packaging does not automatically remove a consumer’s statutory right of withdrawal.
6. Refunds following withdrawal
If you validly withdraw from the entire purchase, we will refund all payments received from you for the returned products, including the cost of our least expensive standard delivery option.
If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional cost above our standard delivery rate.
We will make the refund without undue delay and no later than 14 days after receiving your withdrawal notice.
We may withhold the refund until we have received the returned products or until you provide evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.
If only part of an order is returned, the original delivery charge will not normally be refunded where that delivery charge would also have applied to the products you keep.
7. Damaged, defective or incorrect products
The right of withdrawal is separate from your statutory rights if a product is defective or does not conform to the agreement.
If you receive an incorrect, damaged or defective product, please contact us at sales@taplite.com and provide:
your order number, a description of the issue and, where useful, photographs showing the problem.
Please contact us as soon as reasonably possible after discovering the issue.
For consumer purchases, statutory conformity and warranty rights remain fully applicable. A short notification period mentioned on our website does not limit those statutory rights.
Where the complaint is justified, we will provide an appropriate solution such as repair, replacement, completion of the order or, where applicable, a refund.
8. Business customers
The statutory consumer right of withdrawal does not apply to customers purchasing in the course of a business or profession.
Returns from business customers are therefore only accepted when expressly agreed by Taplite in advance, except where products are defective, damaged or incorrectly supplied.
9. Online withdrawal function
Consumers can also use the withdrawal function available through store.taplite.com during the applicable withdrawal period.
You do not need to give a reason for withdrawing.
After submitting the withdrawal request, you will receive an electronic confirmation.
10. Model withdrawal form
Only complete and return this form if you wish to withdraw from a consumer purchase.
To:
Taplite / Hartevelt Handelsonderneming B.V.
Koudenhorn 54A
2011 JD Haarlem
The Netherlands
sales@taplite.com
I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:
Order number:
Product(s):
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
E-mail address:
Date:
Signature (only required if this form is submitted on paper):
11. Questions
If you have questions about an order, return or withdrawal, please contact:
sales@taplite.com
+31 (0)20 623 7899