General Questions
What products do you sell?
We specialize in high-quality tap handles and tap lenses for beverage dispensers. Our products are perfect for bars, restaurants, and home brewers.
Do you offer custom designs?
Yes, we offer custom designs for both tap handles and lenses. You can provide your own design or work with our team to create something unique.
What materials are your products made from?
Our tap handles are typically made from wood, metal, or durable plastic. Tap lenses are crafted from high-quality acrylic or polycarbonate for clarity and longevity
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary based on your location.
Ordering and Customization
How can I place an order?
Orders can be placed directly through our website. Simply browse our products, add items to your cart, and complete the checkout process.
Can I bulk order for my business?
Absolutely! We offer bulk discounts for large orders. Contact our sales team for details.
How do I provide my design for custom tap lenses?
After placing a custom order, you’ll receive an email with instructions to upload your design. Accepted formats include PNG, JPEG, and vector files.
Is there a minimum order quantity for custom designs?
es, there is a minimum order quantity for custom designs, which varies depending on the product. Contact us for specific details.
Shipping and Returns
How long does shipping take?
Standard shipping within the country takes 3-5 business days. International shipping may take 7-14 business days, depending on the destination.
What is your return policy?
We accept returns for non-custom products within 30 days of delivery, provided they are unused and in their original packaging. Custom products are non-refundable unless defective.
What should I do if my order arrives damaged?
Please contact our customer service team immediately with photos of the damaged item and packaging. We’ll arrange a replacement or refund.
Technical and Installation Questions
Are the tap handles compatible with all beer taps?
Most of our tap handles have a standard thread size (3/8″-16 UNC) and are compatible with most taps. If you have specific requirements, let us know.
How do I install a tap lens?
Tap lenses are typically designed to snap or screw into place on compatible tap handles. Check the product description or instructions for compatibility and installation details.
Can I get help selecting the right product for my setup?
Of course! Feel free to contact us with details about your tap system, and we’ll help you find the perfect products.